Last modified: Apr 02, 2019
Your safety and right to privacy is important to us. SHIELD INTELLIGENCE IVS (“SHIELD”) respect the rights of our customers, visitors and the users of SHIELD’s “Platform” and the website www.shieldapp.ai, including all electronic services, applications and internal links on the Platform.
Overall, SHIELD collects data:
- To offer our users and customers an efficient platform;
- To measure and improve user performance;
- To provide information about the Platform – for example about new features;
- To find and fix any bugs or errors at the Platform;
- To provide offers and marketing;
- To authenticate your access to certain parts of the Platform and confirm your consent to our General Terms or other agreements;
- To personalize your experience on the Platform and the websites;
- To improve the Platform and the services SHIELD provides;
- To address specific inquiries you make at SHIELD;
- To enable you to use our services, including check your payment information, and billing for the services you use;
- To send newsletters and messages to you.
You can choose to share personal information with other Parties in ways you choose and are responsible for. We will not sell, rent, loan, trade, or in any other other way disclose your information to third parties unless such disclosure is necessary to: comply with a court order or other legal process, protect our rights or property, enforce our General Terms or develop our product.
We reserve the right to share information and data internally amongst the organisations and initiatives under the parent organisation (owner) of SHIELD (AGILE GROUP IVS) for the purpose of research, marketing and the development of new products and services.
Personal Information (Identifiable)
We collect personal information such as name, email and your social media public identifier when you register at the Platform. This information is necessary to create your profile in SHIELD.
We may also utilize your email to inform you about the Platform and new features that might be relevant to you.
We may also use your email to send you messages for customer support and marketing purposes. You can always unsubscribe from marketing emails at the bottom of the emails you might receive.
Other personal information, such as biography, job title, job experience, etc. are collected directly from your connected social media account(s). As such, any changes you make on your connected social media account(s) will be reflected in SHIELD.
Furthermore, we collect data related to your activity to provide a comprehensible, holistic understanding of performance and impact. These data are content statistics such as views, engagements, timestamps of publication, as well as profile statistics and insights such as profile views, network details related to connection and follower growth.
If you are using one of our paid services, we might use a third party to process your payment information. We do not store any payment information ourselves but solely use a third party to process payments. See our list of subprocessors for more details.
We reserve the right to publicly showcase top performing posts and top performing individuals based on the data collected (views, reactions, comments, shares, profile views, post frequency, number of posts, engagement rate). The data is directly related to an individual as the numbers relate directly to an individual's performance or post performance.
The showcasing of posts and individuals will happen in good faith and always seek to highlight top performers in the best possible way.
Should you wish to not be part of the public leaderboards, you can opt-out at any time by written notice to our support team (firstname.lastname@example.org).
We will comply with all opt-out requests within 7 business days of receiving the request.
We can track and collect the following categories of Information when you visit and use the Platform: Internet Protocol (IP) addresses; the domain servers; types of computers (including mobile devices such as tablets and smartphones); navigation paths used while visiting the website or platform; browser settings; installed plug-ins; local preferences storage; screen resolutions; local time zones; font lists; the user-agent information, and the types of web browsers that are used to access the Platform.
Your use of SHIELD’s Platform might involve you sharing, uploading or inputting various content containing personal information into the Platform, including but not limited to: social media updates, posts, articles, attachments, and conversations. This content will be encrypted and stored by us. You control who you invite to view the content drafts and how your content is shared with others. In general, SHIELD does not monitor that content. We strongly recommend that you do NOT store any sensitive information (cf. Article 9 in the General Data Protection Regulation).
Automatically Collected Data
Behavior: We are using session-recordings to analyze user behavior on the Platform in order to understand how the Platform is being used and in the end optimize the user experience on the Platform.
Data Processing Agreement
Paying customers of the Platform will receive a Data Processing Agreement to be read and signed. Non-paying users will receive a Data Processing Agreement on request. The agreement contains rights and obligations of both parties for when SHIELD process personal information on behalf of the Data Controller. This Agreement is based on the standard published by Danish Authorities (Datatilsynet) which has been designed to ensure the Parties’ compliance with Article 28, sub-section 3 of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), which sets out specific requirements for the content of data processing agreements:
- that SHIELD shall solely be permitted to process personal data on documented instructions from the Data Controller unless processing is required under EU or Member State law to which SHIELD is subject.
- that SHIELD shall ensure that persons authorized to process personal data on behalf of the Data Controller have undertaken to observe confidentiality, or is subject to a suitable statutory obligation of confidentiality.
- that SHIELD shall take all the measures required pursuant to Article 32 of the General Data Protection Regulation
- that SHIELD shall meet the requirements of the General Data Protection Regulation in order to engage another processor (subprocessor).
- that SHIELD shall assist the Data Controller with appropriate technical and organisational measures, in the fulfilment of the Data Controller’s obligation
- that SHIELD shall be under obligation, at the Data Controller’s discretion, to erase or return all the personal data to the Data Controller
- that SHIELD is able to show documentation to the Data Controller.
Contact us directly if you wish to read the Data Processing Agreement.
SHIELD has the Data Controller’s general consent for the engagement of subprocessors. SHIELD shall, however, inform the Data Controller of any planned changes with regard to additions to or replacement of other data processors and thereby give the Data Controller the opportunity to object to such changes. Such notification shall be submitted to the Data Controller a minimum of 7 day(s) prior to the engagement of subprocessors or amendments coming into force. If the Data Controller should object to the changes, the Data Controller shall notify the Data Processor of this within 24 hours of receipt of the notification. The Data Controller shall only object if the Data Controller has reasonable and specific grounds for such refusal.
Relation to the Law
We may share your personal information with public and legal authorities if Danish or EU-law obliges us to. For example, if we have a justified belief that it is necessary to comply with EU’s General Data Protection Regulation or if we suspect that your use of the Platform violates EU- or Member State laws.
We are entitled and under obligation to make decisions about the technical and organizational security measures that are to be applied to create the necessary level of data security and to protect your personal information against loss, misuse, publicity or unauthorized access. We use firewalls, encryption techniques, and authentication procedures to maintain the security during your sessions on the Platform.
Unauthorized access to personal information
You can control who you are sharing content and user information with. To prevent unauthorized access, maintain data control and ensure the appropriate use of Information, we have implemented commercially reasonable physical, technical and administrative control mechanisms to protect your information. However, we cannot control the actions of other users with whom you share your content and we are not responsible for third party circumvention of any privacy settings or security measures on the Platform. As such, SHIELD cannot be held liable to any damage or implications caused by users sharing data with other users or any other third party.
You may decline to submit personally identifiable information through the Platform, in which case SHIELD may not be able to provide certain, or any, features and functionalities of the Platform to you. If you decide to terminate your use of the Platform, you can request access to your personal information, and request us to comply with the Right to Data Portability. You can also request that your personal information is deleted. Some information will be stored in at least 5 years after you terminate your use of the Platform in order for us to comply with any legal obligations – for example regarding tax and accounting obligations. If you make agreements containing personal information on SHIELD, other parties are still allowed to store these on the Platform is they wish to.
Our Platform is not directed to persons under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for an account on the Platform. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take immediate steps to remove that information. We can not control if our users collect and store data of persons under the age of 18. In general, we advise our users to collect parental consent before they collect and store data of anyone under the age of 18.
SHIELD’s Platform is an online tool to increase individual performance on social media as well as team performance in Employee Advocacy initiatives. It is always your responsibility to ensure that information that you enter on the Platform is your property (or has obtained permission to do so), is correct and is not against the law or the rights of others. It is also your responsibility to provide the correct receiver in the transmission of any of your data or key insights on the Platform. It is furthermore your responsibility to ensure the security and safety of your data, if necessary, for printing or other electronic storage. SHIELD shall not be liable for:
- Errors and downtime on the Platform
- False, illegal or unlawful information or Information specified by the user
- Loss of data or other Information
- Incorrect information on the Platform
- Immediate termination of the Platform.